Welcome and Hello! Let me introduce myself I am Jennifer Peck.  My credentials include  professional skills, education, employment skills, and work experience, certificates and organizations I am involved with.  You may contact me at the information given in the Contact Us page.

Credentials


OBJECTIVE

Business - To provide a professional, efficient and cost-effective service to those who require assistance in their day-to-day business needs, public needs, and expect quality service.

 

EXPERIENCE DESCRIPTION

I have been in business (on the side of my career) for over 20 years. For my career in various positions, I have over ten years experience with knowledge of networks and multiple operating systems, backup/restore, trouble shooting and consultative user support skills. Supported the implementation and application of LAN/WAN systems and end-user support. Strong oral and written communications skills, including experience in writing technical documentation. Expertise with customer and supplier relations. Ability to multi-task in multiple concurrent projects. Trained in Quality Assurance and assisted in ISO 9001 certification process.

 

PROFESSIONAL SKILLS

HTML, PHP, MySQL, SQL 7.0

Windows 98 to 2000/XP

MS Office Suite 98-2000/XP - Word, Excel, Access, Power point, and Outlook

MS Publisher 2000 and Front Page 2000

AutoCad 12

Visio

Visual Basic 6.2

Word Perfect Office Suite 2000

Microsoft Works

Corel Graphics Suite

Organizational Skills

Typing (90+ wpm)

Office Procedures

Communication Skills

Word Processing

Desk-Top Publishing

Graphics

Troubleshooting

Transcription

Quality Assurance

Web Site Management

Web Site Layout and Design

Customer Support Skills

Networking Skills

Building and Upgrading Computers

 


EDUCATION

High School Graduate

CERTIFICATION/TECHNICAL TRAINING

•         Software certification includes Introduction to Engineering, Quality Assurance, Configuration Management, Project Planning/Management, Practical Testing Methods, Systems Analysis/Design, Object-Oriented Analysis/Design using UML and Identifying/Confirming User Requirements (2000).

•      Training courses include Supporting Windows NT 4.0 Core Technologies, Administering Windows NT 4.0, Introduction to Client/Server Technology, Designing and Supporting Corporate Wide Networks, UNIX, Access, Travel Manager for Windows and NetView for AIX (1993-2000).

 

EMPLOYMENT SKILLS

• Strong IT support background includes network design and configuration, systems security, hardware/software troubleshooting, database management and quality assurance testing.

• Superior communication and customer service skills. Maximize productivity by supporting internal and external customers. Chosen to manage critical WAN/LAN for 180 users at Dept. of Energy.

• Excellent technical writing skills. Experienced producing user support/training manuals and documentation for systems security, data backup and disaster recovery procedures.

• Cited for "knowledge in solving LAN problems"; by Director, who said: "(Jennifer) exhibited excellent customer service skills and established an excellent reputation among the user community."


EMPLOYMENT

Douglas County Visiting Nurses, Rehabilitation, and Hospice Care, Lawrence, KS   (02/2008-09/2009)
Information Technology Manager (Promoted) Information Technology Specialist

Direct responsibility for managing day-to-day IT departmental operations of this 90-employee, not-for-profit company. Projects consisted of planned and implemented replacement of the companies' phone system, mobile phones, Software-as-a-Service (SaaS) web-based solution that automated a complete clinical point-of-care for home care and hospice clients.

    • Ensured network connectivity of all equipment and provided statistics and reports.
    • Collaborated with management to assess short and long-term company needs.
    • Created and maintained documentation as it related to processes and service records.
    • Managed servers, including database, e-mail, print, fax, and backup servers and their associated operating systems and software.
    • Developed, implemented and maintained policies, procedures and associated training plans for users.
    • Practiced network asset management, including maintenance of network component inventory and related documentation and technical specification information.
    • Interacted and negotiated with vendors, outsourcers, and contractors to secure products, services and consultant contracts\service agreements in consultation with Chief Financial Officer (CFO).
    • Recruited, interviewed, hired, oriented and supervised IT staff.
    • Assisted with revisions and updates to IT staff job descriptions and performance standards.
    • Prepared budget for IT Department in coordination with CFO.
    • Analyzed and made recommendations for the improvement and growth of IT systems.
    • Oversaw provisions of end-user services, including help desk and technical support services.
    • Participated in Performance Improvement (PI) activities.
    • Served as HIPPA Privacy Officer.
    • Promoted compliance to employees; assured staff was informed of compliance policies, and the application of policies to their function.
    • Trained staff on software applications and hardware.
    • Communicated technical concepts to non-technical people.
    • Performed help-desk services and completed service tickets in a timely manner.
    • Ordered and maintained all office supplies for the company.

All Pets Paradise, Lawrence, KS   (2006-2008)
Owner/Professional Pet Sitter

Provided in-home pet care services, while the owners are at work, on vacation and traveling. Responsibilities consisted of feeding/water, walks, playing, lots of love and attention, waste maintenance, training, lost pet service, and pet taxi service. Designed and Maintained website. Other duties consisted of handling the aspects of managing and running the business.


Mount Saint Mary's University, Emmitsburg, MD   (2004-2006)
PC Technician/Systems Analyst

Provided technical support to Campus by responding to phone calls relating to hardware, software, and networking issues. Fulfilled work orders/service calls to install, maintain and/or repair computer equipment, and peripherals, including, but not limited to the following:

    • Troubleshoot, diagnose and resolve hardware, software, and/or network operating problems in a timely manner.
    • Troubleshoot related communications problems; e.g., in a LAN environment, applying knowledge of wiring, standard cable connections and switch closets.
    • Hardware repairs (hard drive, LCD, keyboards, etc.) through Dell Premier warranty program.
    • Handled calls for Siemens Phone System, connectivity, and jack activation.
    • Built, configured and maintained a Remedy Magic Helpdesk IQ Server for Helpdesk ticketing to allow Self-Service ticketing and auto creation of tickets via email.
    • Built and configured a Math Department Server for Stat Crunch included PHP, MySQL, Perl, XLHTML, and Jbuilder Developer 2005.
    • Tracked and recovered stolen property using Campus Manager and SMS.
    • Handled User and email (Outlook and OWA) accounts, permissions, storage, and network connectivity.
    • Managed Lab Servers consisting of installation, upgrades, updates and configure software (e.g. Print Manager, Deep Freeze, Hasp license manager), printers.
    • Performed software and hardware inventory, installations, scripting, group policy, AD and image creation for Lab workstations.

Computing Options Company, Frederick, MD   (2003-2004)
Systems Analyst

    • Administered Small Business Server 2003 with Exchange 2003.
    • Analyzed user requirements, procedures, and problems to automate processing or to improve existing computer system: Conferred with personnel of organizational units involved to analyze current operational procedures, and identify problems.
    • Created distribution package of specified software packages, such as operating systems, word processing, or spreadsheet programs into computer in which saved the company over $10,000.
    • Installed, configured, and maintained the organization's LAN server and workstations.
    • Managed performance and maintains security of LANS.
    • Handled telecommunication systems. Create, delete, voicemail boxes and extensions. Handled relocation of phone lines in offices.

FKI Logistex Crisplant Inc., Frederick, MD  (1999-2003)
Quality Assurance Specialist/Tester  (2001-2003).

Promoted to establish quality assurance testing for customized software modules used to run sorting systems for clients in mail-order catalog, retail, manufacturing distribution, postal services and airlines industries.

·         Represented software and controls solutions group during ISO 9001 certification process.

·         Streamlined software development by creating Word templates and Visual Basic macros for engineers.

·         Developed and monitored business process flow charts utilizing MS Visio Professional to track implementation of projects from contract initiation through production.

Manager said: "(Jennifer) maintains a strong professionalism resulting in quality work. She has solidified software practices that have become necessary with the growth of the department."

 

Systems Administrator  (1999-2001).

Maintained network, troubleshot hardware/software and administered user access for software department.

·         Built sorter systems for clients, including hardware components, control servers, software and graphic user interfaces. Created backup tapes and diskettes for disaster recovery of client systems.

·         Provided second level customer support by accessing clients’ servers to troubleshoot network problems.

·         Developed database to track client projects, including Y2K compliance information.

·         Created inventory-tracking procedures for lab equipment, project equipment, software and books.

·         Managed departmental calendar and software contacts in Outlook. Archived network files on CDs.

 

InfoVista, Columbia, MD  (1998-1999)
Software Engineer

Developed library modules for flagship software, VistaViews. Demonstrated software and provided technical information to prospective clients at COMNET '99.

 

Computer Data Systems, Inc., Germantown, MD  (1996-1998)
Lead Systems Engineer

Managed and maintained WAN/LAN for Office of Corporate Financial Systems, Department of Energy.

·         Migrated 180 users system-wide from Windows 3.1 to Windows 95. Set up user access and troubleshot software/hardware installation and configuration issues.

·         Created manuals for system security and disaster recovery. Developed software management plan.

·         Wrote SNMP, X.400 protocol overviews and procedure reports on various software applications.

·         Assembled Netframe server and installed Novell NetWare Server 4.11 software. Set up Travel Manager server and managed technical aspects of travel expense management software.

 

I-NET, Inc., Bethesda, MD  (1992-1996)
Systems Analyst   (1995-1996).

Developed rules and system flow diagrams for NetExpert software used to manage and monitor networks, trigger visual alarms and initiate fault management data for government systems projects.

·         Wrote technical specifications describing SONET multiplexers, IBM NetView 6000, Network Management System 5000, IDNX equipment installation and software load procedures.

·         Created and manipulated databases and table space using Oracle, SQL and UNIX on Solaris platforms.

·         Developed rules to alert operator of probable fault cause and exact location of faulty device for Defense Information Systems Agency integrated network management system.

·         Designed critical alarm system that would trigger and notify operator when nodes are in travel for White House Communications Agency.

 

Graphic Support Specialist  (1994-1995).

Diagrammed client networks. Tested attributes of models linked to graphics to show trouble spots and alarms. Developed graphic user interfaces and supported clients in configuration management of databases.

 

Prior experience as Lead CAD Operator, designing LAN/WAN network topology. Generated drawings with equipment placement, service areas, cable types, cable routing and power requirements.